Our Services

Committed to providing exceptional service and support!
Our Services

The Smart Way to Scale Your MSP Team

Nomad Remote Support offers fully managed remote staffing solutions for MSPs.
We help you hire, manage, and retain world-class IT professionals—without the overhead, stress, or guesswork.

Our services are designed to integrate remote staff directly into your MSP, so they feel like your own team members, not outsourced strangers.

Become a Client
Remote Helpdesk Technicians
Tier 1 – Tier 3 Support

Our helpdesk techs are experienced in supporting MSP environments and client-facing work. They’re ready to:

  • Triage and resolve tickets
  • Handle password resets, printer setups, VPN access, and more
  • Escalate when necessary—without passing the buck
  • Communicate clearly and professionally
  • Use your tools: Autotask, ConnectWise, IT Glue, N-able, etc.
Service Desk Dispatchers & Coordinators
Smooth Ticket Flow = Happy Clients

Get a remote team member who owns your dispatch process:

  • Assigns tickets based on urgency and technician availability
  • Follows up with end-users
  • Keeps your KPIs healthy (response times, SLAs)
  • Manages scheduling, escalations, and communication flow

Ideal for MSPs who:

  • Are growing fast
  • Need a better handle on ticket queues
  • Want to free up senior techs to focus on billable work
Systems Administrators
Experienced in Complex Environments

Need someone more senior? We also place Systems Admins with MSP-specific experience:

  • Active Directory, Group Policy, Exchange, Azure
  • Network diagnostics and VPN setups
  • Firewall management (SonicWall, Fortinet, etc.)
  • Migrations (M365, servers, cloud platforms)

These are hands-on problem-solvers who don’t need babysitting.

core values
what makes us stand out
Empowering MSPs through reliable, remote IT talent – with a focus on trust, quality, and long-term relationships.
Become a Client
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Reliability
Delivering consistent, high-quality remote IT support that MSPs can count on.
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Global Talent, Local Impact
Connecting skilled professionals from Africa with MSPs in the USA, creating opportunities while reducing costs.
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Trust & Transparency
Building long-term partnerships based on clear communication and mutual respect.
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People-First Culture
Caring for both our clients and our staff, making sure everyone feels valued and supported.
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Transparent Pricing

We offer flat-rate monthly pricing based on the role, experience level, and shift coverage. No hidden fees. No long-term lock-in.

- You pay one monthly invoice
- We handle HR, contracts, payroll, and legal
- You focus on service delivery and growth


Trial Periods Available

Want to make sure it’s a great fit?
We offer trial onboarding periods with performance reviews to help you decide.


Ready to Build Your Remote Team?

Let’s help you scale your MSP with dependable, cost-effective remote staff who actually feel like part of your team.

📞 Book a Free Discovery Call
📧 info@nomadremotesupport.com

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