MSP Zone

Struggling to Hire or Keep Great Techs?

Scalable, Reliable, and Cost-Effective Support

We get it. The job market is tough, payroll costs are rising, and burnout is real. That’s why we created a smarter way for MSPs to scale: high-quality remote staff that feel like part of your team.

At Nomad Remote Support, we understand the challenges MSPs face in scaling operations.

Our solution offers:

  • Pre-vetted IT Professionals: Access a pool of experienced technicians, service coordinators, and system administrators.
  • Seamless Integration: Our staff are trained to adapt quickly to your systems and processes.
  • Cost Efficiency: Leverage global talent to reduce operational costs without compromising quality.
  • Full Administrative Support: We handle HR, payroll, and compliance, allowing you to focus on your core business.


We Know MSPs - Inside and Out

We're not just a staffing agency. We’re former techs, dispatchers, and service managers who’ve lived the MSP grind. That’s why everything we do is tailor-made for your business model.


We understand:

  • SLA pressures
  • High client expectations
  • The chaos of ticket overload
  • RMM/PSA tools like ConnectWise, Autotask, and IT Glue
  • The pain of hiring and rehiring over and over

You don’t need a “resource.” You need a real team member—and that’s what we deliver.

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Scalable

"Grow your team without growing your overhead."

Easily scale your IT support as your MSP grows, without the stress of hiring and training in-house.
Our remote team flexes with your needs — whether you're onboarding one client or twenty.
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Reliable

"Support you can count on, day in and day out."

Our techs show up, stay consistent, and deliver quality support you can trust day after day.
We become a seamless extension of your team, ensuring nothing slips through the cracks.
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Cost-Effective

"Expert IT talent, without the premium price tag."
Reduce labor costs without sacrificing quality or responsiveness.
We offer top-tier remote IT talent at a fraction of the price of local hires.
What Makes Our Talent Different?
Our hiring process goes far beyond just checking certifications
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We look for:
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Real-world MSP experience
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Strong English communication
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Time zone alignment with North America
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Soft skills: accountability, critical thinking, adaptability
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Real-world MSP experience

Every candidate undergoes:

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Technical Assessments
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Mock Ticket Simulations
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Personality Screening
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Soft Skill Evaluation
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Cultural fit: positive attitude, coachability, and teamwork
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Our Clients See Real Results

"Honestly, I was skeptical at first. But the team at Nomad proved me wrong—our clients are happier, and our techs are less burned out."
Emily Help Desk Manager, Georgia
"What really impressed us was how quickly the techs adapted to our tools and culture. It’s like they’ve been part of the team for years."
Sarah Service Manager, Alabama
"They’re not just contractors—they’re part of our team. The professionalism, attitude, and accountability have been top-notch."
Chris Lead Engineer, Louisiana
"Nomad Remote Support let us grow our client base without growing our payroll headaches. Couldn’t recommend them more."
Amanda MSP Founder, Arizona
We do all The Hard Work

Placement That Fits Your Culture


We take the time to understand how your MSP operates:

- Do you use Slack or Teams?
- Do you prefer daily standups or self-managed techs?
- What KPIs do you care about?
- Are your clients mostly Windows, macOS, cloud, or hybrid?
- Then we find a remote staff member who fits you—not just the job description.

We Handle the Back Office, So You Don’t Have To

Hiring remote staff on your own can be a nightmare of:

- International contracts
- Currency conversion and payroll
- Tax and compliance issues
- Time tracking and productivity concerns

Nomad Remote Support handles it all:

- Legally compliant contracts

- Weekly or monthly invoices
- Time-tracking dashboards
- Performance reviews and coaching
- Ongoing HR and tech support

Support Options


You can hire for any of the following roles:

- Helpdesk Technician (Tier 1 – Tier 3)
- Service Desk Dispatcher
- System Administrator

Need a unique role filled? Just ask—we’ll help you build the ideal remote setup.


Try Before You Commit


We offer a trial onboarding period so you can see how the tech fits in your team and workflow.
No risk. No long-term contract until you’re sure it’s the right match.

Let’s Talk


Ready to stop firefighting and start scaling?

Let us help you build a reliable, global support team that frees up your local talent and boosts your margins.

📞 Book a free discovery call
📧 info@nomadremotesupport.com
🌍 Serving MSPs across the USA, UK, and beyond

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What our Nomad's Think about the Nomad Remote Support Testing Program

Comparative Analysis
Download Revolutionizing MSP Success Through Outsourced IT Talent - A Guide for MSP in the United States
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