Compliance & Privacy

Your Data. Your Rights. Our Responsibility

CCPA & U.S. State Privacy Compliance

Nomad Remote Support is committed to protecting your data and complying with applicable state privacy laws in the United States, including:

  • California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

  • Virginia Consumer Data Protection Act (VCDPA)

  • Colorado Privacy Act (CPA)

  • Connecticut Data Privacy Act (CTDPA)

  • Utah Consumer Privacy Act (UCPA)

If you are a resident of any of these states, you have the right to:

  • Know what personal information we collect and how we use it

  • Request access to or deletion of your personal data

  • Opt out of the sale or sharing of your personal information

  • Correct inaccuracies in your data (in certain states)

To exercise your rights or request removal of your data, please contact us at:
gdpr@nomadremotesupport.com

We take your privacy seriously and are here to support your rights as a consumer.

Data Security & Breach Notification Policy

At Nomad Remote Support, we prioritize the security of your data. In accordance with data protection laws in all 50 U.S. states, we have implemented robust security protocols to prevent, detect, and respond to data breaches.

Our Commitments:

  • We use encryption, firewalls, and secure access controls to safeguard your data.

  • All staff are trained in cybersecurity best practices.

  • Access to personal information is limited to authorized personnel only.

Breach Notification Policy:

In the event of a data breach that exposes your personal information, we will:

  • Notify affected users without undue delay

  • Provide clear details about:
    - What happened
    - What data was involved
    - What actions we’re taking

  • Offer guidance to protect your information moving forward

If you have concerns about your data security, contact our privacy team at:
gdpr@nomadremotesupport.com

Your trust matters — and so does your data.

HIPAA Compliance

Nomad Remote Support understands the importance of compliance when supporting clients in the healthcare industry. We take our responsibilities under the Health Insurance Portability and Accountability Act (HIPAA) seriously and are committed to protecting Protected Health Information (PHI) in accordance with U.S. law.

What We Do to Support HIPAA Compliance:

  • Only assign IT professionals who are trained in HIPAA data handling protocols

  • Ensure encrypted remote access and secure communication channels

  • Maintain role-based access controls and activity logging

  • Follow strict data protection policies in line with HIPAA standards

  • Sign and honor Business Associate Agreements (BAAs) when required

If you're an MSP serving medical or healthcare clients, you can count on Nomad Remote Support to:

  • Meet HIPAA technical and administrative safeguards

  • Act as a trusted partner in maintaining your client’s compliance posture

For more information or to request a BAA, contact us at:
gdpr@nomadremotesupport.com

PCI-DSS Compliance

Nomad Remote Support helps MSPs maintain strong security standards when working with clients who process, store, or transmit credit card data. We follow the Payment Card Industry Data Security Standard (PCI-DSS) to ensure secure handling of sensitive payment information.

How We Support PCI-DSS:

  • All remote staff follow secure access protocols when dealing with payment-related environments

  • We help clients implement and support:
    - Firewall configurations
    - Antivirus solutions
    - Multi-factor authentication (MFA)
    - Role-based access control
    - System activity logging

  • We do not store or collect cardholder data directly, but we help enforce security best practices for those who do

Whether you're an MSP managing retail infrastructure or cloud-based e-commerce solutions, our team is trained to respect PCI-DSS guidelines and support your clients in maintaining compliance.

Questions about secure payment handling or compliance support? Reach out to:
gdpr@nomadremotesupport.com

FTC Compliance

As a U.S.-facing business, Nomad Remote Support aligns with the guidelines set by the Federal Trade Commission (FTC) to ensure honest, transparent, and responsible practices in all aspects of our operations.

Our FTC Compliance Practices:

  • We do not make false or misleading claims about our services or outcomes

  • We provide clear and accessible privacy notices explaining how user data is collected and used

  • We do not share personal data without consent

  • All advertising and marketing materials are designed to be truthful and non-deceptive

  • Our cookie usage, data tracking, and email marketing campaigns are handled with user transparency and opt-out options

Truth in Advertising & Privacy

We value your trust. That's why our service promises, hiring communications, and client interactions are based on integrity and full disclosure.

If you believe any content on our website or communications violates your rights under FTC regulations, or if you’d like to know more about how your data is handled, contact our compliance team at:

👉 gdpr@nomadremotesupport.com

MSP-Specific Compliance & Industry Standards

Nomad Remote Support is built specifically to support Managed Service Providers (MSPs) across the United States. We understand that MSPs are held to high standards when managing client systems — especially those in regulated industries like healthcare, finance, and legal.

Our Commitment to MSP Compliance:

We follow industry best practices to ensure our remote IT professionals integrate seamlessly into your workflow while meeting compliance expectations such as:

  • NIST Cybersecurity Framework (CSF) alignment

  • SOC 2–friendly processes for security, availability, and confidentiality

  • Multi-Factor Authentication (MFA) for all system access

  • Secure remote access protocols (VPNs, RMMs, encrypted tunnels)

  • Activity logging and incident response procedures

  • Optional support for Business Associate Agreements (BAAs) and Data Processing Agreements (DPAs)

A True Compliance Partner

We don’t just provide talent — we help protect your reputation. From documentation to operational integrity, we’re here to ensure your outsourced IT team operates within the same standards your clients expect from you.

Want to know more about our standards or request a compliance agreement template?
gdpr@nomadremotesupport.com

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"We protect what matters — your privacy."

General Data Protection Regulation (GDPR) Compliance

At Nomad Remote Support, we are committed to protecting your privacy and handling your personal information with care and transparency.

In accordance with the General Data Protection Regulation (GDPR), we ensure that any personal data collected through our recruitment processes, website forms, or communications is:

- Collected lawfully, fairly, and transparently

- Used only for legitimate recruitment and business purposes

- Stored securely and only for as long as necessary

- Never shared with unauthorized third parties

If you have applied for a position, joined our talent database, or interacted with our services and would like your personal data removed or modified, you have the right to do so.

To request the removal or update of your information, please contact us at: gdpr@nomadremotesupport.com

We respect your rights and will process all GDPR-related requests promptly.